Terms of service

Terms of service

Last updated: March 09, 2026

Welcome to TROVOS. By accessing and using our website, you agree to comply with and be bound by the Terms of Service outlined below. Please read them carefully before using our site.

General Information

  • This website is operated by TROVOS GENERAL TRADING.
  • Throughout the site, the terms “we”, “us”, and “our” refer to TROVOS GENERAL TRADING.
  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms.

Eligibility

  • You must be at least 18 years old or have the consent of a parent / guardian to use this site.
  • You agree to provide accurate, complete, and current information for all purchases.

Products and Services

TROVOS specializes in skincare, cosmetic, and personal care products — carefully selected for quality, formulation, and everyday value.

  • We reserve the right to limit sales to any person, region, or jurisdiction.
  • Product details, prices, materials, and availability are subject to change without notice.
  • We strive to display accurate product images, colors, packaging, and details, but screen and device variations may affect how products appear.

Orders and Payments

  • By placing an order, you agree to provide complete and accurate purchase information.
  • All payments must be made in full before shipment.
  • We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
  • Prices shown include product cost; no hidden fees. Additional taxes or customs charges (if applicable) may apply depending on destination.

Shipping and Delivery

  • Shipping times vary by destination. Estimated delivery dates are provided for convenience but are not guaranteed, especially for international orders.
  • Customers are responsible for providing a correct and complete shipping address.
  • TROVOS is not liable for delays caused by couriers, customs clearance, or circumstances beyond our control.
  • For full details, please visit our Shipping Policy.

Returns and Refunds

Customer Responsibilities

  • Ensure that all account, payment, and delivery details are accurate and up to date.
  • Track your order using the tracking number provided upon shipment.
  • Use all products only as intended and according to any instructions provided. Misuse, improper storage, or inappropriate handling is not covered.

Limitation of Liability

  • We do not guarantee that our site or services will be uninterrupted, timely, secure, or free of errors.
  • TROVOS is not liable for:
  1. Damages caused by misuse, improper application, improper storage, or handling of products contrary to instructions.
  2. Delays caused by couriers, customs authorities, or circumstances beyond our control.
  3. Losses arising from failure to follow product usage or care instructions.

Intellectual Property

  • All website content (text, graphics, logos, images, product descriptions) is the property of TROVOS GENERAL TRADING.
  • You may not reproduce, copy, sell, or exploit any portion of the site without written permission.

Changes to Terms

  • We reserve the right to update or change these Terms at any time. Updates will be posted on this page. Continued use of the site constitutes acceptance of the revised Terms.

Contact Information

  • For questions about these Terms of Service, contact us at:
    📧 admin@trovos.com