Refund policy
Your Satisfaction Matters
Refund Policy
We stand behind every product. If something is not right, we are here to make it right.
|
Return Window 30 Days from delivery date |
Refund Timeline 5-10 Days after approval |
Eligible Returns
- Returned within 30 days of delivery
- Unused, unwashed, in original condition
- Original packaging and tags intact
- Proof of purchase provided
Non-Refundable Items
- Items marked as Final Sale
- Used or opened items unless defective
- Gift cards and promotional items
- Items returned after 30 days
How to Initiate a Return
1
Contact Us
Email admin@trovos.com with your order number.
2
Receive Approval
We send return instructions within 1-2 business days.
3
Ship Your Item
Pack and ship to our address. Return shipping is your responsibility unless defective.
4
Receive Your Refund
Processed within 5-10 business days to your original payment method.
Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos of the item and packaging.
TROVOS will cover all return costs and provide a full refund or replacement at no charge.