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Cancellation Window

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.

Once an order moves into processing or dispatch, cancellation is no longer possible and our Refund Policy will apply instead.

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How to Request a Cancellation

To cancel your order, please contact our team as soon as possible with the following details:

• — Your full name and order number
• — The email address used at checkout
• — Reason for cancellation (optional)

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Refund Upon Cancellation

If your cancellation is approved, a full refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

You will receive a confirmation email once the refund has been processed.

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Non-Cancellable Orders

The following orders cannot be cancelled once placed:

• — Orders already dispatched or in transit
• — Orders containing personalised or custom items
• — Flash sale or limited-edition items marked as final sale