Last updated: April 11, 2026

TROVOS General Trading (“TROVOS”, “we”, “us”, or “our”) operates this website and online store, providing customers with skincare and cosmetic products and related services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you as an individual. This does not include anonymized or aggregated data.

Depending on how you interact with our Services and applicable laws, we may collect the following:

Information You Provide Directly

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction details necessary to process your order (payments are securely processed via trusted providers such as PayPal and Stripe)

Order & Account Information

• Products viewed, added to cart, or purchased
• Order history, returns, or exchanges
• Account preferences (if you create an account)

Communications

• Messages sent to customer support
• Emails or inquiries you send to us

Device & Usage Information

• IP address
• Browser and device type
• Pages visited, products viewed, and interactions on our website

How We Collect Personal Information

We collect personal information through:

• Information you provide when placing an order or contacting us
• Automated technologies such as cookies and similar tools
• Service providers that support our website operations (e.g. payment processing, analytics, customer communication)

Cookies & Similar Technologies

We use cookies and similar technologies to:

• Enable core website functionality (cart, checkout, security)
• Improve performance and user experience
• Support analytics, advertising, and marketing activities where permitted by law

Manage Cookie Preferences

You can adjust your cookie preferences at any time via “Manage Cookie Preferences” in the website footer, where available. You may accept, reject, or withdraw consent for non-essential cookies.

Please note that disabling certain cookies may affect website functionality.

How We Use Your Personal Information

We use your personal information to:

Provide and Operate Our Services

• Process orders and payments
• Deliver purchased products
• Manage returns or exchanges
• Provide customer support

Improve and Personalize Your Experience

• Understand how visitors use our website
• Optimize website performance and usability

Marketing & Communication

• Send updates, promotions, newsletters, or announcements (where permitted by law)
• Measure the effectiveness of advertising campaigns

Security & Legal Compliance

• Prevent fraud and unauthorized activity
• Comply with legal obligations and enforce our policies

How We Share Personal Information

We may share limited personal information only when necessary, including:

• With Shopify, which hosts our online store and supports website functionality
• With payment processors (e.g. PayPal, Stripe) to complete transactions securely
• With logistics and delivery partners to deliver your order
• When required by law or legal process
• With suppliers, fulfillment partners, or product vendors where necessary to prepare, package, or deliver your order

We do not sell your personal information and do not share it except as described in this Privacy Policy.

Relationship with Shopify

Our store is hosted on Shopify, which provides the e-commerce platform allowing us to sell our products to you. Shopify processes certain personal information to support and improve its services. Shopify’s handling of personal information is governed by Shopify’s own privacy policy and terms.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Children’s Privacy

Our Services are not intended for children or individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Data Security & Retention

We take reasonable technical and organizational measures to protect your personal information. While no system is completely secure, we work to safeguard your data against unauthorized access.

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Your Rights & Choices

Depending on your location and applicable law, you may have rights including:

• Accessing your personal information
• Requesting correction or deletion
• Objecting to certain processing activities
• Opting out of marketing communications

You may unsubscribe from marketing emails at any time using the link in our emails. Transactional emails (order updates, receipts) will still be sent.

International Data Transfers

Your personal information may be processed in countries outside your own. Where required, appropriate safeguards are applied to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy-related request, please contact us:

Email: admin@trovos.com
Business Name: TROVOS General Trading

For the purposes of applicable data protection laws, TROVOS General Trading acts as the data controller of your personal information.