Frequently Asked Questions

The available payment methods are shown at checkout. Payments are encrypted and processed by trusted payment providers; we never see or store your full card number.

Yes, within 24 hours of placing it and before it ships. Email admin@trovos.com as soon as possible. See our Cancellation Policy.

Yes. You will receive a confirmation email right after your order is placed, and another with tracking details when it ships.

We currently ship to Canada and the USA.

Shipping to Canada and the USA is free.

Every order is made on demand and ships within 2–3 business days. After shipping, delivery takes about 7 days in the USA and up to 10 days in Canada. These are estimates and may vary with carrier operations.

Depending on your location, duties, import taxes, or local fees may apply. These are set by local authorities and are the recipient's responsibility. We do not add any handling fees of our own.

When your order ships, we email you a tracking number and link. If you need help, write to admin@trovos.com.

TROVOS currently offers one skincare product: the HydraLuxe™ Hyaluronic Acid Serum (30 mL). The product page shows its size and how to use it.

Our products are made on demand in Canada by a manufacturing partner.

Everyone's skin is different. If your skin is sensitive, we suggest testing a small amount first, and stopping use if irritation occurs. If you have a skin condition or concerns, please check with a healthcare professional.

We aim to show our products as accurately as possible. Slight differences may appear because of lighting or screen settings.

Your serum arrives in a TROVOS black box, securely packed for shipping.

Yes. You can return unopened, unused items within 30 days of delivery. Damaged, defective, or incorrect items are replaced or fully refunded at our cost.

Items must be unopened and unused, in their original packaging. For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged or defective.

For approved returns of unopened items, return shipping is the customer's responsibility. If the item arrived damaged, defective, or incorrect, we pay.

Approved refunds go to your original payment method within 5–10 business days after we receive and inspect the return.

Yes — for essential store functions, and for analytics (such as Microsoft Clarity) and marketing measurement where permitted. See our Privacy Policy.

You can block or delete cookies in your browser settings. Disabling some cookies may affect how the store works.

Email us any time at admin@trovos.com.

We usually reply within 1–2 business days.