FAQ

Help & Information

Frequently Asked Questions

Everything you need to know — answered with care and clarity.

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Orders & Payments

What payment methods do you accept?+
We accept secure payments via PayPal and Stripe. All transactions are encrypted and processed through trusted, PCI-compliant payment providers to ensure your information is fully protected.
Can I change or cancel my order after placing it?+
Orders may be changed or cancelled only within 24 hours of purchase and before they have been processed or shipped. If you need assistance, please email us as soon as possible at: admin@trovos.com
Will I receive an order confirmation?+
Yes. Once your order is placed, you will receive a confirmation email with your complete order details.
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Shipping & Delivery

Do you offer worldwide shipping?+
Yes — we proudly ship worldwide.
How long does shipping take?+
Estimated delivery time is 3–6 business days after dispatch. Please note that delivery times may vary slightly due to customs clearance, seasonal demand, or carrier operations.
Do customers pay customs or import fees?+
Depending on your country, customs duties, import taxes, or local fees may apply. These charges are determined by local authorities and are the customer's responsibility.
How can I track my order?+
Once your order has been shipped, you will receive an email containing your tracking number and a tracking link. A tracking number is provided for every order, allowing you to monitor your shipment at all times. If you need any assistance, contact us anytime at: admin@trovos.com

✦ No Hidden Fees
We don't charge hidden handling or processing fees. Any applicable import duties or taxes are imposed by local authorities, not by TROVOS.

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Materials & Product Quality

What is the quality standard of your products?+
Every product on TROVOS is carefully selected and reviewed before fulfillment. We work with trusted suppliers to ensure quality, formulation standards, and complete customer satisfaction.
Are the product photos accurate?+
We aim to present our products as accurately as possible. However, slight variations may occur due to lighting conditions or screen settings.
What kind of products does TROVOS offer?+
TROVOS currently offers skincare, cosmetic, and personal care products. Each product page includes key details such as size, formulation, ingredients, and recommended use where applicable.
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Gifting & Packaging

How are TROVOS orders packaged?+
All TROVOS orders are packaged with care to provide a clean, secure, and refined delivery experience. Packaging may vary depending on the product and destination.
Can I include a gift note?+
If you would like to include a message with your order, please email us after placing your order and we will do our best to accommodate your request where possible.
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Returns & Refunds

Do you accept returns?+
Yes, we accept return requests for damaged, defective, incorrect, or missing items. We may also accept return requests for unused and unopened items within 14 days of delivery, subject to our Return & Refund Policy.
What are the return conditions?+
To be eligible, items must be unused and unopened, in their original packaging, and returned with any applicable hygiene or protective seals fully intact. Opened, tested, or used skincare, cosmetic, and personal care products are not eligible for return for hygiene and safety reasons.
When will I receive my refund?+
Once the return is inspected and approved, refunds are issued to the original payment method. Processing time is typically up to 5 business days after approval, depending on your bank or payment provider.
Who pays return shipping?+
Return shipping costs for approved returns of unused and unopened items are generally the customer's responsibility, unless the item arrived damaged, defective, or incorrect.
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Privacy & Cookies

Do you use cookies?+
Yes. We use cookies to enhance your browsing experience, enable essential store functions, and support analytics and marketing where applicable.
How can I manage cookie preferences?+
You can update your preferences anytime via Manage Cookie Preferences in the footer of our website.
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Contact & Support

How can I contact you?+
We're always happy to help. Reach us anytime at: admin@trovos.com
What are your support hours?+
Our team responds as quickly as possible, typically within 24–48 hours (excluding peak periods).
Still Have Questions?

We're Here to Help

If your question isn't listed here, feel free to reach out anytime.
We'll be glad to assist.

admin@trovos.com

We typically respond within 24-48 hours.